Customer Services

Copyright

All of our products are designed by Bedtime Bedz and all the design rights are owned by Bedtime Bedz. If you have seen copies of any of our products, they have been made without our consent and are not the real thing. All of our beds are designed with safety in mind and a copy may not include some of our safety features.

Errors and Omissions

We all make mistakes! We believe that our prices are correct but if we have made an error we reserve the right to refuse a sale. If part of these terms is found to be unlawful, it shall not affect the validity of the remainder.  Errors and omissions excepted.

Complaints

In the unlikely event of you having a problem, please contact us and we will do everything within our power to resolve your problem.

Acceptance of Your Order

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us.  Our acceptance of your order will take place only when we despatch the product(s).  Prior to the despatch of the product(s), Bedtime Bedz Chester Ltd has the right to decline an order for any reason, including legal and regulatory reasons.Anchor

Changes to Your Order

Any changes to your order must be notified to us in writing and within a reasonable time.  If you amend or change your order you may find there are changes to your delivery timetable and/or the price you pay for the item. Anchor

Catalogues/Brochures

We are an internet based company with an ever-growing range of products. For this reason, we do not produce a catalogue. We try to keep our overheads as low as possible so we can offer all of our products at affordable prices.

Payment

We accept payment by MasterCard, Visa, Maestro/Switch , Paypal, cheque, postal order, bank transfer or cash on delivery if our own van is delivering. 

Our bank account details are:

A/C Name - Bedtime Bedz Chester Ltd
Sort Code - 30 91 92
A/C No. - 45488360

We require a 10% deposit or full payment before we can start to create your bed. If you would like to pay a deposit or pay in instalments, please contact us. 

We require full payment before delivery or cash on delivery if our own van is delivering. Please allow 5 working days for cheques to clear.

AnchorAnchorPaint & Colours

Most of our beds can be painted in a range of colours.  Please see our paint chart. If you would like your bed painted in a specific shade, please contact us. 

All of our beds are professionally spray painted with a premium, non-toxic child friendly paint which is specially formulated for our products. We achieve a superb finish which is very tough and durable.

Whilst every effort has been made to display high quality images of our complete range of products, some colours seen on this web site may vary slightly from those used on the actual beds.

AnchorAnchorDesign Features

We are always improving and updating our designs and we reserve the right to slightly modify and improve our designs.  This may mean some dimensions can vary so please check before ordering.   Some images on our website may be of older versions of our products.Anchor

Delays
Where the supply of your product(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Cancellations

You have the right to cancel an order up to 7 days after being placed. Orders for personalised items are non-refundable.  All cancelled orders after 7 days will incur a cancellation admin charge and you will lose the deposit paid.  Also any personalised items will be charged for.   

Mattresses

The mattress size options for all of our beds are stated on each product page.   Our bed prices do not include mattresses however we can supply all types with the delivery of your order.

Mattresses Support Slats

The mattress sits on solid wooden slats which are secured down with screws so they can not move. The slats are extra sturdy which means that they will not sag or twist. They are spaced to suit any type of mattress. The slats give the bed better support and mattress ventilation.
 

Our beds are strong enough for adults to sleep on. Our generic testing of bed bases and structures is performed to a domestic bed standard. In other words: even though our beds are designed especially for children they can be used by anyone.

Product Sizes

The dimensions for each bed can be found on the product tabs.  We are always updating these so if any information is missing please let us know.   The measurements are approximate and may vary slightly. If size is critical and you require the measurement to the millimetre, please contact us before ordering to check.

Materials Used

All of our products are made from a combination of solid wood and Class A composite material which is made from wood grown in sustainable forests.  All the materials we use are of the highest quality available to us.

Made in the UK

Bedtime Bedz manufacture all of their products at their purpose built workshops in Cheshire. We are very proud of all their designs and products. We have consciously chosen not to compete with the high volume online retailers who stock hundreds of lines of cheap imported furniture, but instead promote beautiful in house designed quality UK made products

Bespoke Manufacturing
 
All our furniture has been designed and made using a knowledge and blend of modern methods, traditional craftsmanship skills and finishing.
 
As we create all of our products ourselves, this means that we have the ability to paint them in any colour and we also have the ability to re-size furniture and beds to suit your specific requirements (there may be an additional charge)
 
Health & Safety

Our products have been tested extensively to ensure complete safety for your child. We believe all of our products are safe and strong enough for normal everyday use. We do however advise good parental supervision.  

We recommend that all fixings are checked regularly.

We usually advise the minimum age for the top bunk is age 6. However, as all children develop at different rates, this is only a guideline and Bedtime Bedz cannot take any responsibility for any injury.

Bedtime Bedz is dedicated to providing its customers with excellent service.