Delivery & Returns

Delivery Timescale

We can usually create and deliver within 4-6 weeks of receipt of 10% deposit/full payment.  All of our beds are made to order and sometimes during busy periods we may not be able to keep within the estimated turnaround time. 

Delivery will take place at the address specified on our invoice. Please ensure someone is at home to accept delivery. You will be advised of your delivery day by email.

If you would like delivery for a specific week i.e. birthday, moving house etc, this is not a problem. We can create your bed and hold it up to 3 months or until we are advised that you are ready to take delivery. 

 Delivery Costs

We offer FREE delivery on all bed orders for UK Mainland delivery. The delivery for other orders will be calculated at checkout.

There is a remote area charge applied to postal code areas, TQ, TR, PL, EX, IV, PH, PA, KW, AB and DD.

Failed Delivery

In the event that you miss your delivery, a card will be left with contact details by our courier/driver.   There may be additional costs for the return trip.

Goods Delivered Damaged

Every effort is made to package our products appropriately in order to ensure they arrive in good condition.  If your goods are delivered damaged, please contact us within 48 hours of delivery. If the packaging is damaged in any way or you are unsure, please mark the courier’s paperwork as ‘damaged’.

Assembly

All of our furniture comes with step-by-step assembly instructions.   Our furniture is tested and checked before it is despatched to ensure there are no problems when assembling. If we can deliver in our own van, we can offer an assembly service for a small charge depending on your location and bed type. If this is a requirement, please contact us before you place an order.

All of our beds and furniture incorporate the best quality fixings and are designed in such a way that they can be assembled and dismantled many times if necessary.

If the bed is moved after assembly, it should be carefully lifted by two people and not dragged Anchor

Returns

If your goods are incorrect, faulty or damaged on delivery we will either exchange the product or supply replacement parts. Any faulty/damaged goods must be reported within 48 hours of delivery.   We would require photographic evidence of any damaged parts. This does not affect your statutory rights.

If you are unhappy with your purchase for any other reason, or change your mind, and notify us within 7 working days of delivery, we will offer you a choice of either exchange to another product or collection and refund of the goods. We reserve our right to recover the cost of collection.

All that we ask is that the item(s) must be returned to us in their original as new condition still in the original packaging. Please contact us to confirm your order is acceptable for a return. Please remember to include your original order number when communicating with us.

You need to ensure that all reasonable care is taken of the goods whilst in your possession. Where possible original wrappings must be retained and used for return.

Please note that we cannot accept a return of partly or fully assembled furniture if you simply change your mind. If you are in any doubt please don't start assembling before you speak to us.Anchor

Cancellations

You have the right to cancel an order up to 7 days after being placed. Orders for personalised items are non-refundable.  All cancelled orders after 7 days will incur a cancellation admin charge and you will lose the deposit paid.  Also any personalised items will be charged for.